Privacy Policy and Data Confidentiality

Definitions

1. Rukun Store

   This term refers to the Rukun Store digital platform, whether in the form of a website or a smart device application, which is fully owned and operated by the platform's responsible team.

2. Merchant

   Any person (natural or legal) who registers on the Rukun Store platform for the purpose of creating and managing an online store, including all commercial activities conducted through their store.

3. User

   Any person who interacts with the Rukun Store platform, whether as a merchant, visitor, or consumer of platform services.

4. Online Store

   The store created by the merchant through the Rukun Store platform where products or services are displayed. This includes all parts of the store whether accessed via the website or the app.

5. Consumer

   Any individual who purchases a product or service from a store created via the Rukun Store platform.

Information Collected and Stored by Rukun Store

As part of its services, Rukun Store collects a range of data necessary to ensure a safe, lawful, and personalized experience. This information includes:

1. Consumer Information
   • Full name
   • Email address
   • National ID or residency number when necessary
2. Merchant Information
   • Full name (individual or company)
   • Email address
   • National ID or residency number
   • Home or business address
3. Store and Legal Entity Information
   • Commercial registration number and copy (for officially registered merchants)
   • Freelance license number and copy (for individual merchants)
   • Bank account certificate (IBAN) for financial transfers
4. Account Login Data
   • Username
   • Password
   • Email address
   • Account recovery details (e.g., security question and answer, if applicable)
5. Cookies
   • Remember login credentials
   • Performance and usage analytics for service improvement
6. Information from Other Sources

   If a user or merchant does not directly provide the required information, Rukun Store may use trusted third-party sources to complete or verify the required data in order to enhance accuracy and confirm legal identity.

Store Consumer Data (Merchant Clients):

To improve store experience and service quality, Rukun Store collects and analyzes data regarding the number of consumers interacting with merchants, as well as purchase transactions made through the platform. This helps us provide better support and create marketing solutions tailored to merchants' and clients' needs.

Information Sharing:

1. Rukun Store is committed to preserving user and merchant privacy and retains information only for platform performance improvement and secure service delivery.

2. Access to this data is generally limited to a restricted number of authorized personnel who are legally and administratively monitored to ensure confidentiality.

3. In cases of illegal activity or violation of Jordanian law, Rukun Store may share relevant information with official authorities, in accordance with applicable regulations such as the Electronic Commerce Law, Data Protection Law, and Penal Code.

4. If a merchant registers their store through an authorized Rukun Store partner, the partner has the right to view relevant store information.

5. Non-compliant user behavior may result in data sharing with government or financial institutions, as necessary.

6. Users agree that Rukun Store may use provided information to send marketing messages regarding platform services, offers, and updates.

User Data Security:

Rukun Store is committed to the highest standards of data security and strives to protect user information from unauthorized access or unlawful use.

However, due to the open nature of the internet, absolute protection cannot be guaranteed against risks such as hacking, viruses, or cyberattacks.

Therefore, the Rukun Store team continuously implements and updates advanced digital security technologies to maintain optimal security. We also advise users not to share sensitive information with untrusted parties. If a breach occurs, the platform will notify authorities and affected users promptly and take all necessary protective measures.

Strategic and Logistic Services (Third-Party Services):

Users acknowledge and agree that when purchasing from a store or using a third-party service (e.g., shipping or payment providers), Rukun Store may share necessary data with those providers.

Such data may include, but is not limited to, full name, phone number, email address, commercial registration or freelance license, home or store address, and any other data required for efficient service delivery.

Data is only shared within legal boundaries and solely to fulfill the requested service.

User Rights Concerning Personal Data:

Rukun Store is committed to protecting user privacy and enabling users to exercise their data rights in accordance with Jordanian law and international standards. These rights include:

1. Right of access: Users may request access to their stored personal data and understand how it is used.

2. Right to obtain a copy: Users may request a copy of their personal data unless restricted by legal or security obligations.

3. Right to correction: Users may request correction or update of any inaccurate or incomplete personal data.

4. Right to erasure: Users may request deletion of their personal data if no legal or contractual reason exists to retain it.

5. Right to withdraw consent: Users may withdraw their consent to data processing at any time, though this does not affect prior processing based on that consent.

Terms of Use for Rukun Store Platform:

The relationship between users and the Rukun Store platform is governed by the approved Terms of Use, which legally regulate all mutual rights and obligations.

Rukun Store is not a party to any contractual relationship between merchants and consumers. Its role is limited to providing the technological environment for merchants to manage and display their stores and offerings. Therefore, any transactions between merchants and consumers are their own responsibility.

This document - Privacy Policy and Data Confidentiality - is an integral part of the trust framework that Rukun Store upholds for all users, whether merchants or consumers.

Contact Us:

For more details on how your data is processed or to exercise your privacy rights, you can contact the Data Protection Team at Rukun Store via:

1. Data Protection Unit - Rukun Store
2. Email: privacy@rukoan.com